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Refund policy

We aim to deliver the highest level of service. Where a refund is necessary, this policy sets out when it applies.

Refunds are applicable only under the following circumstances:

  • 1.1 Cancellation by us: if a scheduled course or event is cancelled by Alpha Education due to unforeseen circumstances.
  • 1.2 Overpayment or duplicate payments: refunds are issued for overpayments or duplicate transactions.
  • 1.3 Withdrawal requests: if you withdraw from a course before the deadline stated in section 3.

Refunds will not be provided where:

  • 2.1 You fail to attend a scheduled course or event without prior notice.
  • 2.2 You are dismissed from a course for violating our terms and conditions or for misconduct.
  • 2.3 The request is made after the applicable refund deadline.
  • 2.4 The fee is a third-party cost, such as travel or accommodation, associated with an exam or education tour.

3.1 Courses and programmes:

  • Full refunds are available for withdrawal requests made at least 14 days before the course start date.
  • Partial refunds (50%) are available for requests made 7 to 13 days before the start date.
  • No refunds are available for requests made less than 7 days before the start date.

3.2 International exams:

  • Refunds for exam fees are subject to the policy of the relevant testing body. Please refer to their official policy.

3.3 Membership:

  • Membership fees are non-refundable once the application has been processed.

4.1 Submitting a request: Refund requests must be submitted in writing, with supporting documentation such as a payment receipt or proof of cancellation.

4.2 Processing time: Requests are reviewed and processed within 14 business days of submission. Approved refunds are issued via the original payment method unless otherwise agreed.

4.3 Administrative fee: A non-refundable administrative fee of 10% of the total amount may be deducted from eligible refunds to cover processing costs.

Refunds may not be provided for disruptions caused by events outside our control, including natural disasters, political instability or technical failures.

Alpha Education reserves the right to amend this refund policy at any time. Changes will be posted on our website; it is your responsibility to review the policy periodically. For questions, contact edu@alphatsm.com.